Terms of Service

Shieldova analyzes documents and messages you submit and helps you organize a response: summaries, suggested next steps, deadline tracking, and draft letters, scripts, and checklists.

Shieldova is not a law firm, debt collector, credit repair organization, insurance adviser, medical provider, or financial adviser. Nothing Shieldova produces is legal, medical, tax, or financial advice, and using Shieldova does not create an attorney-client relationship.

Shieldova's analysis is generated by an AI model and can be incomplete or wrong. Shieldova shows its uncertainty rather than hiding it, but you are responsible for reviewing every output before you rely on it. For consequential decisions — anything involving a legal deadline, a dispute with a real financial stake, or your health coverage — consult a qualified professional.

Shieldova never contacts a company, insurer, collector, or agency on your behalf and never sends anything automatically. Drafts are yours to review, edit, and send. You are responsible for the accuracy of what you send and for meeting any deadline that applies to your situation.

Deadline reminders are a convenience, not a guarantee. Do not rely on Shieldova as your only record of a legal or contractual deadline.

Shieldova does not promise that a subscription will be cancelled, a charge reversed, a bill reduced, a denial overturned, or money recovered. Outcomes depend on your circumstances and on decisions made by third parties outside our control.

You must be at least 18 years old and able to enter a binding contract. Keep your credentials secure and tell us promptly if you suspect unauthorized access. You are responsible for activity under your account.

You agree not to:

• Submit documents or information you have no right to submit.
• Use Shieldova to harass, defraud, or make knowingly false claims against anyone.
• Attempt to break, overload, reverse engineer, or gain unauthorized access to the service.
• Resell, scrape, or use Shieldova to build a competing product.
• Use Shieldova in violation of any applicable law.

We may suspend or terminate accounts that violate these terms.

Shieldova offers a free tier with monthly analysis and open-case limits, and a paid Premium subscription that removes those limits and unlocks the full set of outputs.

• Subscriptions are billed through the Apple App Store or Google Play, under their terms.
• Subscriptions renew automatically for the same period unless you cancel at least 24 hours before the current period ends.
• Manage or cancel your subscription in your Apple or Google account settings. Deleting the Shieldova app does not cancel a subscription.
• Refunds are handled by Apple or Google under their policies, not by Shieldova. Access continues until the end of the paid period.
• We may change pricing for future periods. Changes will not affect a period you have already paid for, and we will give notice before a renewal at a new price.

You keep ownership of everything you submit. You grant Shieldova a limited licence to store and process it solely to provide the service to you, as described in our Privacy Policy. We do not use your submitted documents to train AI models. This licence ends when you delete the content or your account.

You can delete your account at any time from Settings → Delete Account, or via the account deletion request page. Deletion is permanent. Deleting your account does not itself cancel a subscription billed by Apple or Google — cancel that separately in your store account.

Shieldova is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any analysis will be accurate or complete.

To the maximum extent permitted by law, Shieldova will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost savings, missed deadlines, or amounts you failed to recover. Our total liability for any claim relating to the service is limited to the greater of the amount you paid Shieldova in the twelve months before the claim, or USD 100.

Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you. Nothing here limits liability that cannot be limited by law.

We may modify the service or these terms. If a change is material, we will update the date above and notify you in the app. Continuing to use Shieldova after a change takes effect means you accept the updated terms.

These terms are governed by the laws of the United States and the State of New York, without regard to conflict-of-laws rules. Nothing in this section deprives you of the protection of mandatory consumer law in your place of residence.

Questions about these terms: support@shieldova.com.